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Customer Support

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Free Training

To get you started with our software and/or services we offer free training sessions. Getting up and running with your new software is essential to avoid business interruption.

Support Tickets

Every time you contact us we create a Support ticket. We document the conversation relating to your enquiry, including the solution. These tickets are available to you for later reference.

Email Support

We offer Support via email, usually we respond to you within two hours. You can always respond to the emails we send you to update any issues you have raised with us.

Screen Sharing

We may use screen sharing technology, i.e. we share our screen with you or ask you to share your screen with us. This allows us to look at the same screen and easier understand your issue or show you how to do certain tasks. This technology is trusted and requires you to authorise each session in which we would see your screen. You are in control at all times.

Phone Support

In some cases we may decide to call you back this is completely free of charge. Phone Support