1. Terms and Conditions
GENERAL TERMS AND CONDITIONS FOR USE OF WINWEB’S SERVICES (”GENERAL TERMS”)
1.1 In this agreement, unless the context otherwise requires, the following words and expressions shall have the following meanings:
means this agreement between WinWeb and the Customer;
means the date on which the Customer accepts the terms and conditions of this Agreement;
means fee as posted on WinWeb’s website from time to time as detailed on the WinWeb web site pages which can be accessed by clicking on this link;
“Intellectual Property Rights”
means all patents, unpatented inventions, design rights, copyrights (including, without limitation, rights in computer software), rights in databases, topography rights, trade marks, service marks, trade names, rights in trade secrets, know-how and all other intellectual property rights of any nature whatsoever, and all rights of a similar nature or having similar effect, throughout the world whether registered or unregistered and including all applications and rights to apply for any of the same;
means the On-Demand Software and On-Demand Service to be provided to the Customer by WinWeb. Features which can be accessed by clicking on this link;
1.2 All references to clauses are, unless otherwise expressly stated, references to the clauses of this Agreement.
1.3 The headings in this Agreement are inserted for convenience only and shall be ignored in construing this Agreement.
1.4 References to statutory provisions shall be construed as references to those provisions as amended, consolidated, extended or re-enacted from time to time.
2.1 In consideration of the performance by the Customer of all of its obligations set out in this Agreement, WinWeb agrees to provide the Service to the Customer subject to and in accordance with the terms of this Agreement.
2.2 WinWeb agrees to use reasonable skill and care in the provision of the Service.
2.3 WinWeb may at its sole discretion modify the features of the Services from time to time without prior notice.
2.4 WinWeb may at its sole discretion update the Service features including customisation adjustments at no extra cost to the Customer.
2.5 WinWeb may refuse Service without prior notice to any Customer for any or no reason.
2.6 WinWeb does not warrant the quality of any Service provided to the Customer through a third party nor does it warrant that said Service will be timely provided.
2.7 WinWeb will notify the appropriate authorities of any failure by the Customer to comply with Clauses 4.1.7, 4.1.8 and 4.1.10.
3.1 This Agreement shall take effect on the Effective Date and (subject to clauses 6.5, 7 and 12.3 below) shall continue unless and until terminated by either party giving to the other not less than one (1) month prior notice in writing. Other terms regarding termination or expiration of the Services may apply in accordance with the activation and ordering terms for the specific Services you have selected. If you choose to cancel your account or any part of the Services, you must do so in accordance with the activation and ordering terms for the specific Services you have selected.
4. CUSTOMER’S OBLIGATIONS
4.1 The Customer hereby undertakes to and agrees with WinWeb that the Customer shall:
4.1.1 Comply with any and all instructions provided to the Customer by WinWeb relating to the Service;
4.1.2 make available free of charge to WinWeb such accurate information, documentation, data and programs and such other assistance as WinWeb may reasonably require to enable the Services to be carried out;
4.1.3 make available free of charge to WinWeb any materials posted by the Customer on the WinWeb website;
4.1.4 accept that WinWeb retains the right to reformat, excerpt, or translate any materials submitted by the Customer;
4.1.5 accept that all topics during meetings, product demonstrations, discussions, telephone conversations, online chats etc. are without prejudice as far as any alterations to the normal scope of supply and/or existing contracts are concerned. Any agreed changes have to be in writing and signed by all parties before they become legally binding.
4.1.6 accept that telephone calls, training sessions and other meetings and conversations may be recorded by WinWeb from time to time, for training, business, development, project and other purposes. None of these recording are being used for public presentations, but are strictly used for WinWeb internal purposes.
4.1.7 not falsely state or otherwise misrepresent its identity or misrepresent its current or previous positions and qualifications, or its current or past affiliations with an entity or person;
4.1.8 not post or transmit or otherwise make available any content that infringes upon trademarks, copyrights, patents, trade secrets or other proprietary rights;
4.1.9 not use the Service for any illegal or immoral purpose, including but not limited to storing, transmitting, initiating communication or posting content which are fraudulent, libellous, unlawful, obscene, profane, pornographic, threatening, hateful, abusive or otherwise objectionable information of any kind. Failure to comply will result in a minimum charge of £ 250, € 300 or actual WinWeb personnel time required to rectify damage caused. WinWeb personnel time charged at £ 100/hour, € 160/hour;
4.1.10 not post or transmit any chain letters, pyramid schemes, solicitations or other unsolicited commercial information. Failure to comply will result in a minimum charge of £ 250, € 300 or actual WinWeb personnel time required to rectify damage caused. WinWeb personnel time charged at £ 100/hour, € 160/hour;
4.1.11 restrict or inhibit others from using the WinWeb Service. Failure to comply will result in a minimum charge of £ 250, € 300 or actual WinWeb personnel time required to rectify damage caused. WinWeb personnel time charged at £ 100/hour, € 160/hour;
4.1.12 not post or transmit any software or information which contains a worm, virus, trojan horse or other harmful content, or engage in spamming. Failure to comply will result in a minimum charge of £ 250, € 300 or actual WinWeb personnel time required to rectify damage caused. WinWeb personnel time charged at £ 100/hour, € 160/hour;
4.1.13 report to WinWeb any abuse it becomes aware of by using our contact us form here;
4.1.14 accept that WinWeb retains the right to at any time check the data and information stored by the customer in any of the WinWeb software;
4.1.15 not store information that is not business relevant; and
4.1.16 be responsible for any and all applicable sales, use, excise, value added or other taxes and duties and any other fees, charges or payments payable to any governmental or regulatory authority, body or organisation incurred as a result of or in connection with the use by the Customer of the Service.
5. PRICING, PAYMENT AND CANCELLATION
5.1 In consideration of the supply of the Service, the Customer agrees to pay WinWeb the Fee. Unless otherwise expressly stated, all prices are exclusive of sales, use, excise, value added taxes.
5.2 The Customer shall pay to WinWeb the Fee for the Service monthly, yearly or one-off in advance. The first Fee payment shall be made within thirty(30) days of the Effective Date. Other terms regarding the first Fee payment may apply in accordance with the activation and ordering terms for the specific Services you have selected. Each subsequent payment shall be made on the day of each subsequent month or year(s) which corresponds to the day on which the first payment was made. WinWeb shall make available a receipted invoice to the Customer within thirty days of the receipt by WinWeb of the relevant payment. WinWeb reserves the right to send receipted invoices to the Customer by electronic means only.
5.3 The Customer granted access to the Service via a WinWeb Strategic Partner program will not incur any Fees from WinWeb for the Service. The Customer is obliged to comply with the WinWeb Strategic Partner’s specific requirements to gain and maintain access.
5.4 Without prejudice to any other right or remedy it may have, WinWeb reserves the right to set off any amount owing to it at any time from the Customer against any amount payable by WinWeb to the Customer under or in connection with this Agreement.
5.5 If the Customer fails to pay any amount payable by it under this Agreement, it shall forthwith on demand by WinWeb pay interest on the overdue amount from the due date up to the date of actual payment, after as well as before judgment, at the lesser of 1.5 % per month or the highest amount permitted by law. Such interest shall accrue on a daily basis and be compounded quarterly.
5.6 The Customer may cancel the subscription at anytime. WinWeb will not refund the Customer any remaining portion of the advance Monthly or Annual subscription Fee. There is no charge to cancel. To cancel the account, please submit a request to WinWeb using the Contact Us form.
5.7 Without prejudice to any other right or remedy it may have, WinWeb reserves the right to cancel the lifetime license at any time after five (5) years by refunding the Customer the one-off payment originally received from the Customer in connection with this Agreement.
6. INTELLECTUAL PROPERTY
6.1 The Customer acknowledges and agrees that all Intellectual Property Rights existing or arising in any materials, know-how, specifications, inventions, processes, data or information supplied by WinWeb under or in connection with this Agreement shall at all times belong to and remain vested in WinWeb or its licensors and, save as expressly provided hereunder, no proprietary rights or any other rights whatsoever are assigned, granted or otherwise pass to the Customer. The Customer undertakes not to take any action which might invalidate the title of WinWeb or its licensors to the Intellectual Property Rights mentioned aforesaid. Any goodwill arising from the use of such rights shall accrue to WinWeb and its relevant licensors.
6.2 As and when required by WinWeb, the Customer hereby agrees to do all such things and execute all such documents as may be required for absolutely vesting WinWeb’s and/or its relevant licensor’s full right, title and interest in and to the Intellectual Property Rights referred to in clause 6.1.
6.3 The Customer acknowledges that civil and criminal penalties may be incurred in the event of any infringement of any Intellectual Property Rights referred to in clause 6.1, and that any such infringement by the Customer may result in incalculable damage and/or loss to WinWeb and/or its licensors, and accordingly, the Customer agrees that, in addition to any other right or remedy of WinWeb, WinWeb shall be entitled to immediate injunctive relief to restrain any actual or anticipated infringement thereof and the Customer undertakes to indemnify WinWeb in full against all losses, damages, costs, expenses and liabilities (including loss of profit) which may be incurred by WinWeb by reason of any such infringement by the Customer.
6.4 Save as provided in clause 6.5, WinWeb shall indemnify the Customer against any claim (including, without limitation, any losses and liabilities arising out of such claim but excluding any indirect, special or consequential loss or loss of profits, revenue or goodwill) that the Customer’s use of the Service in accordance with this Agreement infringes the Intellectual Property Rights of any third party, conditional upon the Customer :
6.4.1 1 promptly notifying WinWeb in writing of any such claim and not making any admissions of liability or settling any such claim without WinWeb’s prior written consent;
6.4.2 allowing WinWeb at WinWeb’s request and expense sole conduct of all negotiations and litigation resulting from any such claim; and
6.4.3 at the request and expense of WinWeb, giving all reasonable assistance with such negotiations or litigation.
6.5 If any claim is made as described in clause 6.4 based on the Customer’s use of the Service other than in accordance with this Agreement, WinWeb shall not be responsible and shall be entitled (a) to require the Customer to cease using the Service until otherwise notified by WinWeb in writing, and/or (b) to terminate this Agreement immediately by written notice and/or (c) to require the Customer to indemnify WinWeb against any consequential claim which may be brought against WinWeb.
6.6 The Customer undertakes to notify WinWeb promptly of any infringement of the Intellectual Property Rights referred to in clause 6.1 above of which the Customer is or becomes aware and to render to WinWeb and/or WinWeb’s relevant licensors all reasonable assistance in relation to any action, suit or proceeding taken by WinWeb and/or its relevant licensors in respect of such infringement. Subject to the foregoing, the Customer shall not be entitled to take any steps or proceedings in relation to any infringement by any person of such Intellectual Property Rights without the prior written consent of WinWeb.
7.1 Without prejudice to its other rights and remedies, either party may, by written notice to the other, terminate this Agreement with immediate effect if the other party:
7.1.1 commits a material breach of this Agreement and shall, in the case of any remediable breach, fail to remedy the same within 14 days of receipt of a written notice from the non-breaching party requiring such remedy; or
7.1.2 is unable to pay its debts (within the meaning of Section 123 of the Insolvency Act 1986) or otherwise becomes insolvent or an order is made or a resolution passed for the administration, winding-up or dissolution of the other party (other than for the purposes of a solvent amalgamation or reconstruction) or an administrative or other receiver, manager, liquidator, administrator, trustee or similar officer is appointed over all or any substantial part of the other party’s assets or the other party enters into or proposes any composition or arrangement with its creditors generally or anything analogous to the foregoing occurs in any applicable jurisdiction or if it ceases to trade or threatens to cease to trade.
7.2 For the avoidance of doubt, failure by the Customer to pay any prices to WinWeb in full in cleared funds by the due date shall constitute a material breach of this Agreement. Failure by the Customer to pay the prices to WinWeb in cleared funds by the due date on more than two occasions shall entitle WinWeb to terminate this Agreement forthwith on giving written notice to the Customer.
7.3 For the avoidance of doubt, failure by the Customer to comply with Clauses 4.1.5, 4.1.6, 4.1.7, 4.1.8, 4.1.9 and 4.1.10 shall constitute a material breach of this Agreement .
7.4 Upon termination of this Agreement, WinWeb shall cease to make the Service available to the Customer.
7.5 WinWeb shall at any time without incurring any liability be entitled to terminate the Service or to temporarily suspend the Service if WinWeb reasonably considers that such action is necessary to comply with any governmental, legal or other regulatory requirement or request (whether or not having the force of law).
7.6 WinWeb shall at any time without prior notice and without incurring any liability be entitled to terminate the Service as a result of Customer inactivity exceeding an eighteen (18) months period.
7.7 All clauses intended by their nature to survive termination including clauses 9 and 10 shall survive the termination of this Agreement.
7.8 Upon termination of this Agreement for any reason, the Customer shall promptly return (or at WinWeb’s request destroy) all copies in any form (including in any human or machine readable form) of any materials relating to this Agreement which have been provided to the Customer by WinWeb which are in the possession, custody or control of the Customer or its officers, employees or agents.
8.1 WinWeb warrants that it has all requisite power and authority to execute, deliver and perform its obligations under this Agreement.
8.2 The Customer warrants that:
8.2.1 it shall comply with all applicable laws and regulations relating to the Service and with all applicable rules, regulations and guidelines (whether or not having the force of law) of any regulatory organisations or bodies of which it is a member or by which it is bound;
8.2.2 it has all requisite power and authority to execute, deliver and perform its obligations under this Agreement.
8.3 Save as expressly set out in this Agreement, all conditions, representations, warranties, undertakings or terms whether express or implied, statutory or otherwise, including in particular any implied warranty of satisfactory quality or fitness for any particular purpose or use are excluded from this Agreement to the fullest extent permitted by law.
9. LIABILITY AND INDEMNITY
9.1 Save in respect of liability for death or personal injury arising as a result of WinWeb’s negligence, the total aggregate of WinWeb’s liability howsoever arising under or in connection with this Agreement, whether in respect of a single occurrence or a series of occurrences, shall not exceed in any year the sum of the Fees payable by the Customer in respect of that year. For the avoidance of doubt a “year” is a period of twelve (12) months from the Effective Date and thereafter each subsequent period of twelve (12) months from anniversary of the Effective Date during the term of this Agreement.
9.2 The Customer acknowledges that in some instances the Service is Internet based. Owing to the nature of the Internet and its interconnected systems, problems such as, but not constrained to, outages, link failures, power difficulties, telephone outages, network overload etc. may have an adverse affect on the Service. While WinWeb will generally strive to mitigate, if possible, the negative effect of such problems, WinWeb will in no way be held liable in any manner for loss(es) suffered as a result of any such problems.
9.3 Save in respect of liability for death or personal injury arising as a result of WinWeb’s negligence, WinWeb shall not be liable to the Customer for any loss of profits or goodwill or any other type of special, indirect or consequential loss or revenue of any nature whatsoever (including loss or damages suffered as a result of an action brought by a third party) whether arising from negligence, breach of contract or otherwise, even if such loss was reasonably foreseeable or WinWeb had been advised of the possibility of the Customer incurring the same, and such liability is hereby excluded to the fullest extent permitted by law.
9.4 The Customer hereby undertakes and agrees to indemnify WinWeb and keep it fully indemnified from and against any costs, losses, damages, expenses and/or liabilities (including without limitation any legal fees and expenses) which may be suffered or incurred by WinWeb arising out of or in connection with (i) any claims, proceedings, demands or actions by third parties arising out of or in connection with WinWeb’s supply of and/or the Customer’s use of the Service (including without limitation claims under the Data Protection Act 1998) and/or any breach of the Customer’s undertakings or obligations set out in this Agreement, and/or (ii) any breach by the Customer of its obligations under this Agreement, and/or (iii) the Customer’s negligence or wilful misconduct.
9.5 The Customer agrees that all the limitations and exclusions of liability in favour of WinWeb in this Agreement are reasonable in the circumstances under which the Service is to be performed.
9.6 The Customer confirms that neither WinWeb nor any of its representatives has made any claims or representations of guaranteed or anticipated profits that may result from the use of the Service and WinWeb expressly disclaims liability for any profit projections which may have been provided to the Customer.
10.1 Neither party shall disclose or communicate to any person (other than as permitted by this Agreement or with the prior written consent of the other party) any information in whatever form relating to the other party or its affairs, business, clients or property (the “Confidential Information”) irrespective of whether such information is marked as confidential, of which it may become aware during the term of this Agreement and it shall use its reasonable endeavours to prevent the unauthorised publication or disclosure of any Confidential Information and shall treat the other party’s Confidential Information as secret and proprietary.
10.2 The provisions of this clause 10 shall survive the termination of this Agreement but the restrictions in clause 10.1 shall not prevent the party receiving the Confidential Information (”the Receiving Party”) from divulging any part of the Confidential Information:
10.2.1 to such of its employees as strictly need to receive and consider the Confidential Information in connection with the provision of the Service, provided that it shall procure that each such “need to know” employee having access to the Confidential Information is made aware of the obligations of secrecy attached thereto and shall procure that any of its employees to whom disclosure of the Confidential Information is made shall adhere to the terms of this Agreement as if it were a party thereto;
10.2.2 to the extent necessary to enable it to exercise any rights or obligations expressly granted to it by this Agreement;
10.2.3 to its auditors, and any other persons or bodies having a right, duty or obligation to know the business of the Receiving Party and then only in pursuance of such right, duty or obligation;
10.2.4 to the extent that it is obliged to divulge such Confidential Information by any laws or regulations, taxation authority or by any recognised stock exchange or by any order of a court of competent jurisdiction or in the course of any legal proceedings provided that in such circumstances the Receiving Party shall have, so far as it is legally able to do so, immediately notified the disclosing party of its obligation to disclose to enable the disclosing party to seek appropriate means to prevent the disclosure or waive compliance with this clause 11 and taken such steps as the disclosing party may reasonably require for that purpose.
10.3 The Receiving Party undertakes to ensure that the persons and bodies mentioned in clause 10.2 are made aware prior to the disclosure of any part of the Confidential Information that the same is confidential and that they owe a duty of confidence to the other party.
10.4 The restrictions in clause 10.1 shall not apply to Confidential Information:
10.5 The Receiving Party shall promptly notify the other party if it becomes aware of any breach of confidence by any person to whom the Receiving Party divulges all or any part of the Confidential Information and shall give the other party all reasonable assistance in connection with any proceedings which the other party may institute against such person for breach of confidence.
10.6 The Receiving Party hereby irrevocably and unconditionally indemnifies and shall hold fully indemnified the other party from and against any and all actions, proceedings, losses, damages, liabilities, obligations, costs, claims, charges and expenses suffered or incurred by the other party of whatsoever nature arising out of or in connection with any breach of this clause 10 by the Receiving Party.
11. CUSTOMER’S TRADE MARKS
11.1 Subject to clauses 11.2 and 11.3 below, neither party may use the other’s logo, name and/or trade marks without the other party’s prior written consent.
11.2 The Customer agrees that WinWeb may use the Customer’s logo, name and trade marks in connection with WinWeb’s advertising and marketing materials but only in accordance with clause 11.3 below.
11.3 WinWeb shall submit all advertising and marketing materials which incorporate the Customer’s logo, name and/or trade marks to the Customer before publication. The Customer shall have a period of seven (7) business days commencing on the date on which WinWeb sends the materials in which to notify WinWeb as to whether the Customer approves or disapproves the materials, such approval not to be unreasonably withheld or delayed. If the Customer does not communicate its approval or disapproval to WinWeb within such seven day period, the Customer shall be deemed to have approved the materials.
12. FORCE MAJEURE
12.1 WinWeb shall not be liable to the Customer for any breach or non-performance of its obligations under this Agreement resulting from causes beyond its reasonable control (an “Event of Force Majeure”) including, but not limited to, Acts of God, governmental act, war, fire, drought, failure of power supply, lock out, strike, explosion, accident, civil commotion, refusal of any licence by any telecommunications body, impossibility or delay in obtaining materials or telephone lines.
12.2 WinWeb agrees to notify the Customer immediately upon becoming aware of an Event of Force Majeure and to use all reasonable endeavours to overcome the circumstances affecting its performance and fulfil all outstanding obligations as soon as practicable.
12.3 Either party may terminate this Agreement if WinWeb is prevented from performing its obligations because of an Event of Force Majeure for more than thirty (30) consecutive days.
13.1 The Customer shall not, without the prior written consent of WinWeb, sub-licence, assign or otherwise transfer or dispose of all or any part of its rights or obligations under this Agreement.
13.2 WinWeb shall be entitled to delegate or sub-contract the performance of all or any part of its obligations under or in connection with this Agreement to any third parties.
14.1 If at any time any provision of this Agreement is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, that shall not affect or impair: -
14.1.1 the legality, validity or enforceability in that jurisdiction of any other provision of this Agreement; or
14.1.2 the legality, validity or enforceability under the law of any other jurisdiction of that or any other provision of this Agreement.
No delay, omission or forbearance by either party to exercise or enforce any right, power or remedy arising under or in connection with this Agreement shall operate as a waiver thereof, and any single or partial exercise or enforcement thereof shall not preclude any other or further exercise or enforcement thereof or the exercise or enforcement of any other right, power or other remedy.
16. DATA PROTECTION
All notices shall be made in writing and sent by prepaid first class post, by facsimile, e-mail or delivered by hand to, in the case of WinWeb, the address as detailed at Contact which can be accessed by clicking on this link and, in the case of the Customer, to the address notified to WinWeb by the Customer (or to such other address as each party may from time to time notify in writing to the other party). Any notice served by facsimile or e-mail shall be deemed served at the time of transmission provided the sender can show satisfactory transmission and posts a hard copy of the notice within 24 hours of service provided that if any such notice would otherwise be deemed to be served outside working hours, such notice shall be deemed to be served at the start of working hours on the next business day. Any notice served by post shall be deemed served two business days after the date of posting and any notice delivered by hand, upon delivery.
18.1 This Agreement constitutes the entire agreement and understanding between the parties relating to the subject matter hereof and supersedes all prior agreements, arrangements and undertakings between the parties relating to such subject matter. The Customer acknowledges that by entering into this Agreement it has not relied on any representations, promises or warranties (written or oral) which are not expressly set out in this Agreement and accordingly, any implied conditions, representations, warranties or other terms are, save as to fraud, hereby excluded to the fullest extent permitted by law.
18.2 It is acknowledged and agreed by both parties that neither the entry into nor the performance of the terms of this Agreement constitutes or shall constitute a partnership or joint venture between the parties.
18.3 Nothing in this Agreement shall be deemed or construed to constitute either party or any of its officers or employees, the agent or the legal representative of the other party for any reason whatsoever except only as and to the extent specifically stated in this Agreement and, except as so stated, neither party is hereby granted any right or authority to act for, or to incur, assume or create any obligation, responsibility or liability, express or implied, in the name of or on behalf of the other party or to bind the other party in any manner whatsoever.
18.4 WinWeb reserves the right to email users at random details about its products and services. There is no opt out option for this facility.
18.5 The WinWeb Service includes 10Gbytes of data transfer from the Customer's Web Site or e-Shop. WinWeb reserves the right to make a charge of £1 per Gbyte for usage over this figure. Details of the data transferred is displayed in the Customer console.
19. THIRD PARTY RIGHTS
No person other than the parties to this Agreement shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of this Agreement.
This Agreement shall be governed by and construed in accordance with English law and the parties hereto agree to submit to the exclusive jurisdiction of the English courts.
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Some WinWeb products, services, features may not be available in all territories, availability and features of products, services may change without notice. Compatible hardware and internet connection may be required for some WinWeb products and services.
Terms and Conditions apply, go to https://www.winweb.com/legal-information/ for more information. Prices exclude any form of applicable sales tax, i.e. GST and VAT - and special conditions may apply, i.e. per user per month, one off pricing, etc. All rights are reserved. E&OE.